INFOGRAPHIC: The Cost of Bad Customer Service in the Social Media Era

Written by TJ Shroat | Mon,Apr 22, 2013 @ 03:00 PM


Some see customer service strictly as a business expense, but companies that provide great customer service can actually add to their bottom line. From Help Scout, here's an infographic that looks at how customer service in the social media era can impact on customer loyalty and business growth.

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