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INFOGRAPHIC: Social Customer Relationship Management

Written by Chandler Austin | Mon,May 14, 2012 @ 03:00 PM

CRM (customer relationship management) is a system used by companies to collect and manage data relating to their customers. Increasingly, "social customers" want to interact with companies in new and different ways. From Our Social Times, here's an infographic about how social CRM differs from traditional CRM.



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