INFOGRAPHIC: Social Customer Relationship Management

Posted by Mon,May 14, 2012 @ 10:00 AM

CRM (customer relationship management) is a system used by companies to collect and manage data relating to their customers. Increasingly, "social customers" want to interact with companies in new and different ways. From Our Social Times, here's an infographic about how social CRM differs from traditional CRM.

Social Customer Relationship Management resized 600

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Tags: Social Customer, CRM, Infographic, Customer Engagement

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