CRM is short for Customer Relationship Management, and it can be an intimidating term for small and medium-sized businesses that may not have a lot of customers to keep track of. As your business grows, though, you may find that you don't have the right kind of systems in place to quickly organize and track your customers' data. That can lead to a lot of frustration, along with a need to play catch-up when it comes to finding out what you need to know about the customers you have. If you put a CRM solution in place early on, you'll be much more likely to be ready when more customers start coming to your website and through your doors.
2 min read
CRM - What It Is and Why It's Important for Your Business
By Jack Barry on Thu,May 26, 2016 @ 08:03 AM
Topics: CRM
3 min read
HubSpot Reveals New Tools to Accelerate Sales
By Jack Barry on Tue,Sep 16, 2014 @ 04:00 PM
With a marketing reach of over a million people and over 8000 customers, HubSpot has played a huge role in the evolution and adoption of Inbound Marketing. As defined by Wikipedia, “Inbound marketing refers to marketing activities that bring visitors in, rather than marketers having to go out to get prospect's attention. Inbound marketing earns the attention of customers, makes the company easy to be found and draws customers to the website by producing interesting content.”
Topics: CRM HubSpot
INFOGRAPHIC: Social Customer Relationship Management
By Chandler Austin on Mon,May 14, 2012 @ 10:00 AM
CRM (customer relationship management) is a system used by companies to collect and manage data relating to their customers. Increasingly, "social customers" want to interact with companies in new and different ways. From Our Social Times, here's an infographic about how social CRM differs from traditional CRM.

View Original Article
Topics: Social Customer CRM Infographic Customer Engagement
INFOGRAPHIC: The Best Web Tools for Running a Business
By Chandler Austin on Wed,Aug 10, 2011 @ 10:00 AM
From BestVendor, here's an infographic that shows the results of a survey of 550 start-ups about what web tools are the most useful for a new and growing business.

View Original Article
Topics: Website Development CRM marketing automation software Infographic Monitoring Tools Web Analytics
INFOGRAPHIC: The Evolution of Social Customer Relationship Management
By Chandler Austin on Wed,May 11, 2011 @ 10:00 AM
From Get Satisfaction, here's an infographic that traces the transition of company-centric customer relationship management to social, customer-centric relationship management.

View Original Article
Topics: CRM Social Media Marketing Infographic
1 min read
Marketing Automation from Salesforce.com
By Chandler Austin on Tue,Feb 22, 2011 @ 11:00 AM
The marketing automation functions assessed include:
- Lead Capture
- Lead Nurturing
- Lead Scoring
- Email Marketing
- Data Management
- CRM Integration
- Reporting & Analysis
View Details of the Evaluation