INFOGRAPHIC: The Cost of Bad Customer Service in the Social Media Era

Posted on Mon,Apr 22, 2013 @ 10:00 AM

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Tags: Customer Service, Infographic, Social Media Trends

INFOGRAPHIC: Customer Relationships and Social Media

Posted on Wed,Mar 06, 2013 @ 10:00 AM

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Tags: Customer Service, Social Media, Infographic, Customer Satisfaction

INFOGRAPHIC: Using Social Media for Customer Service

Posted on Wed,Jan 09, 2013 @ 10:00 AM

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Tags: Customer Service, Social Media, Infographic

INFOGRAPHIC: Using Twitter for Customer Service

Posted on Mon,Sep 10, 2012 @ 10:00 AM


As many as 48% of Tweets sent to companies are customer service questions. But only 13% of complaints sent to the top 100 retail brands in the US even received a response. Clearly, many companies are failing to take advantage of Twitter to build a positive brand. From Zendesk, here's an infographic that shows why companies should integrate Twitter into their customer support efforts.



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Tags: Customer Service, Twitter, Social Media, Infographic

INFOGRAPHIC: Social Media Customer Service

Posted on Wed,Jul 25, 2012 @ 10:00 AM


Studies show that about 84% of company social media use is geared toward providing customer service. Firms that engage customers via social media realize a measurable boost in customer loyalty. From Bluewolf, here's an infographic on the growing importance of social customer service.



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Tags: Customer Service, Social Media, Infographic

INFOGRAPHIC: Social Media Tips on Commenting

Posted on Wed,May 23, 2012 @ 10:00 AM


The need for business employees to understand how to use social media is increasing. From Dell, here's an infographic for small to medium-size businesses to help their employees assess how to comment and respond effectively on behalf of their company to blog posts, tweets, Facebook posts and other social media.



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Tags: Customer Service, Commenters, Social Media, Infographic

INFOGRAPHIC: Social Customer Service

Posted on Wed,May 02, 2012 @ 10:00 AM


Customers are increasingly turning to social media to solve their problems or air their grievances. Companies that fail to realize this, and embrace these new methods of communications, run the risk of losing customers. From Our Social Times, here's an infographic about the current state of social media used for customer service.



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Tags: Customer Service, Social Media, Infographic

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