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INFOGRAPHIC: Using Social Media for Customer Service

Written by TJ Shroat | Wed,Jan 09, 2013 @ 04:00 PM

 

Forty seven percent of social media users "actively seek" customer service through social media. As a result, 80% of companies have plans to use social media for customer service. From ClickSoftware, here's an infographic that shows the growing importance of social media in customer service.


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